Refund Policy

Last updated: November 11, 2024

Our refund policy applies to all subscription plans for the Education ERP Software Application. Please read this policy carefully before making a purchase.

1. Refund Eligibility

We offer a full refund on subscription fees under the following conditions:

• The refund request is made within 7 days of the initial purchase date.
• The account has not been used to process more than 10 student/staff records or has been used for less than 1 hour in total.
• The request is due to a technical issue with our software that we are unable to resolve within a reasonable timeframe.

2. Non-Refundable Situations

We do not provide refunds for the following:

• Subscription renewals.
• Requests made after the 7-day refund period has expired.
• Dissatisfaction with features or functionality that were clearly outlined in the subscription plan details.
• Instances where the user has violated our Terms of Service.

3. How to Request a Refund

To request a refund, please contact our support team with your account details and the reason for your request. All refund requests will be reviewed on a case-by-case basis.

You can submit your refund request by visiting our Contact Us page.

4. Processing Refunds

If your refund request is approved, the refund will be processed and a credit will automatically be applied to your original method of payment within a certain number of days, depending on your card issuer's policies.

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